About Your Account
- Managing your account
Having an online account with us allows you to check out faster, earn points that accrue toward rewards, review past orders, save frequently used addresses, and get the latest on sales and new arrivals. All you need to create an account is a valid email address.
Learn more about our privacy policy.
- Making account updates
- You can self-serve account updates, including those for your Rewards Program profile, by going to here there, you can update your name, email address, phone number, and date of birth.
- Note: To update your Rewards Program email address, you will need to update your online account email address.
- If you are experiencing issues with your Rewards Program account, such as not accruing points as expected or not having access to rewards, please contact Customer Service.
- For account issues related to your Gap Inc. credit card, please contact Synchrony Financial by calling the number on the back of your card.
- Why do we sign you up for an online account?
Time is precious. An online account smooths and speeds your shopping path, leaving you more time to enjoy your purchases from Gap, Old Navy, Banana Republic, Athleta, or Hill City.
Here's what you get:
- Four stores in one: Whether your shopping trip includes one of our online stores or all four, you can sign in with a single username and password, collect all your items in the same shopping bag, and check out just once.
- Gap Inc. Rewards Program Membership: Not already a Member of one our Rewards Program? We’ll enroll you when you create an account, allowing you to earn points on your purchases that accrue toward rewards.
- Faster checkout: Your billing information is securely saved so you don't have to enter it again and again.
- Quick access to addresses you use often: All your shipping addresses are saved, so they're ready when you are.
- Order tracking and review: You can follow the progress of a current order and look back at your past orders.
- The latest info on sales and new arrivals: If you choose, we email you updates about your favorite merchandise or what's going on at all our stores.
All you need is a valid email account. Why delay? Create an online account.